Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem.


Inside the May Tracker
AML/KYC Tracker
  • The latest AML/KYC headlines, including the rampant money laundering present in Canadian real estate andcrypto exchanges’ compliance struggles
  • An interview with Ian Rosen, CEO of StockTwits, on securing the company’s investor- and trader-focused social network and forthcoming stock brokerage app
  • A Deep Dive investigating the positives and pitfalls of biometrics for KYC


AML/KYC directory

Automated Retail

Inside the June Tracker
Automated Retail Tracker
  • An interview with Farmhouse Market co-founder Kendra Rasmusson on designing a secure, 24/7 self-serve organic grocery store
  • A Deep Dive examining obstacles hindering U.S. mobile payment uptake, potential benefits of the technology and strategies for encouraging adoption
  • Notable news and trends, including Stora Enso’s smart connected retail cabinets’ debut and Costco’s self-checkout plans
Automated Retail directory


Inside the April Tracker
B2B API Tracker
  • An interview with Ismail Chaib, chief operating officer at TESOBE and its Open Bank Project, on how FIs can improve security and insights with APIs
  • Notable headlines from the B2B API space, including Deutsche Bank and Serrala’s new SCT Inst API, plus American Express and SAP Ariba’s recent B2B payments partnership
  • A Deep Dive exploring how FIs use APIs to support open banking and cross-border payments strategies
B2B API directory

Call Center Commerce

Inside the May Tracker
Call Center Commerce Tracker

An interview with Paul Lasserre and Gnan Gowda of Genesys on how the call center provider is partnering with Google Cloud on an AI-based solution

The latest call center developments, including voice recognition and AI innovations

A provider directory featuring the space’s top players

Call Center Commerce directory

Credit Union

Inside the June Tracker
Credit Union Tracker
  • An interview with Tony Hildesheim, chief information officer at Redwood Credit Union, on how CUs can utilize both financial and social data to improve customer service
  • The latest credit union developments, including milestones, partnerships and new technological innovations
  • A Deep Dive exploring the advantages and challenges of CU-issued credit cards, and the uphill battle they face against bank-issued cards
Credit Union directory

Digital Banking

Inside the May Tracker
Digital Banking Tracker
  • An interview with Hisham Salama, executive vice president and head of digital channels for Bank of the West, on customer engagement and the importance of the payments experience
  • Recent headlines from around the space, including a new credit card partnership between Goldman Sachs and Apple
  • A Deep Dive exploring how banks are crafting customer experiences with as little friction as possible
Digital Banking directory


Inside the April Tracker
  • An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
  • The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
  • A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

Digital Fraud

Inside the June Tracker
Digital Fraud Tracker
  • Joseph Sieczkowski, head of technology architecture and data at BNY Mellon, talks about how the bank is using AI and data analytics in its fight against cybercrime
  • A Deep Dive outlining fraud in the video game industry, and how gamers and platforms can protect themselves from account takeovers
  • Notable headlines from around the space, including biometric technology advances, new social media threats and dark web marketplace shutdowns
Digital Fraud directory

Digital Identity

Inside the June Tracker
Digital Identity Tracker
  • Maureen O’Brien, director of evaluation administration for Western Governors University, talks about how the nonprofit online university authenticates its students while providing seamless test-taking experiences
  • A Deep Dive exploring how businesses are using tools like AI and facial recognition to balance security and convenience
  • Rankings of the top digital identity providers, including profiles of more than 200 players in the space
Digital Identity directory


Inside The June Tracker
Disbursements Tracker
  • An interview with Paraag Sarva, CEO and co-founder of Rhino, on the company’s case for replacing cash-based security deposits with insurance policies
  • Notable headlines from around the space, including Facebook’s expansion of its WhatsApp team
  • A Deep Dive on the challenges governments face as they innovate their disbursements methods
Disbursements directory

Faster Payments

Inside the June Tracker
Faster Payments Tracker
  • The latest faster payments developments, including RT1’s Finnish expansion and Avidia’s move to join The Clearing House’s Real-Time Payments
  • An interview with Family Plan President Laura MacMahon on how a mobile app for divorced parents can take the tension out of sharing childcare expenses
  • A Deep Dive examining initiatives to improve the speed of freelancer compensation
  • A provider directory featuring 47 players in the space, including three new additions


Faster Payments directory

Intelligence of Things

Inside the June Tracker
Intelligence of Things Tracker 
  • An interview with Mitchell Klein, executive director of Z-Wave Alliance, about security and interoperability in the IoT space
  • The latest IoT developments, including Amazon’s plans to launch drone-based deliveries this year
  • A directory on the top IoT providers, including ten additions
Intelligence of Things directory

Mobile Order-Ahead

Mobile Order-Ahead Tracker
  • An interview with Kevin Blesy, head of strategy for &pizza, about how the restaurant went about developing a unique, secure and functional mobile ordering experience
  • The latest mobile order-ahead developments, including updates to rewards programs, recent fraud attacks and industry milestones
  • A Deep Dive analyzing how AI is improving the functionality of mobile order-ahead apps
Mobile Order-Ahead directory


Inside The June Tracker
mPOS Tracker
  • An interview with Megan Kim of Farmgirl Crafts and Mandy Roberge of Wicked Good Henna on their mobile strategies for selling goods at Pride Month events
  • The latest news and trends from around the mPOS world, including how French sporting goods retailer Decathlon is using QR codes and RFID in its new California-based store
  • A Deep Dive on the state of mPOS solutions in North America and the remaining barriers preventing adoption
mPOS directory


Inside the June Tracker
PSD2 Tracker
  • Markos Zachariadis, associate professor of information systems and management at Warwick Business School, on how PSD2 is forcing banks to reevaluate their business models
  • Notable headlines from around the space, including how Sberbank Croatia and software provider are working together to comply with PSD2
  • A Deep Dive on PSD2-inspired regulations in Hong Kong, Singapore and Japan
PSD2 directory

Smarter Payments

Inside the May Tracker
Smart Payments

An interview with Erwin Kulk, head of service development and management for EBA Clearing, on instant payments’ security and infrastructure challenges

The latest news and trends for smarter payments, including the ways that financial players like BMO Bank of Montreal and Mastercard are making partnerships for safer cross-border payments

A Deep Dive on the complications of cross-border B2B payments and how automation can help

Smarter Payments directory

Subscription Commerce

Inside The May Tracker
Subscription Commerce Tracker
  • An interview with Robin Reodica, product management executive director for Bank of America Merchant Services, on how merchants can personalize subscription experiences without blowing up their budgets
  • A Deep Dive into how eLearning subscription platforms are dealing with security breaches and other challenges
  • Notable headlines from around the subscription market, including how companies like Uber are moving subscriptions into food delivery platforms
Subscription Commerce directory

Unattended Retail

Inside the May Tracker
Unattended Retail Tracker
  • An interview with Tina Consola, first deputy director of Chicago’s Department of Finance, on the city’s self-serve kiosks for municipal payments — and why it’s crucial they accept cash
  • A Deep Dive examining how taxis are embracing app-based solutions to stay afloat in a market now dominated by Uber and Lyft
  • Notable news and trends, including Generation NEXT’s Print Mates acquisition and Menorca Airport’s new biometric boarding process
Unattended Retail directory

Workforce Spend Management

Workforce Spend Management Tracker
  • An interview with Kate Dischino, VP of emergency programs for Americares, on how the humanitarian organization’s workforce spend management tools are helping disaster workers focus on relief efforts rather than financial reconciliation.
  • The latest news and headlines on workforce spend management solutions
  • A Deep Dive on how flexible payment cards could be help charter school professional remain accountable to taxpayers and education officials
Workforce Spend Management directory
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