Amazon Walmart Whole Paycheck

Inside the September Tracker
  • In Q2 Amazon accounted for 9 percent of consumer retail spend; Walmart took 10.2 percent. The trend line shows Amazon is closing the gap.
  • Amazon’s share of three key categories – electronics, apparel and sporting goods – is on an upward trajectory while Walmart’s is falling.
  • Grocery will be the battleground for 2021. Amazon’s Whole Foods revenue dropped for the quarter compared to Q1, while Walmart increased from $58 billion in Q1 to $62 billion in Q2.
Amazon Walmart Whole Paycheck directory

AML/KYC Tracker

Inside the October Tracker

An interview with Amit Sagiv and Volodymyr Tsukur, co-heads of Wix Payments, on how AI and machine learning enables AML compliance for small to mid-sized businesses

The latest financial crime developments, including why almost 50 percent of customers are abandoning frustrating KYC processes and Hong Kong banks’ growing acceptance of AI for AML purposes

A Deep Dive analyzing the methods money launderers leverage in the eCommerce space and how payments providers are harnessing AI to stop them

AML/KYC directory

Automated Retail Tracker

Inside the March Tracker
  • A look at how a new checkout technology could power a multibillion-dollar market
  • The latest developments from the automated retail space, including 7-Eleven’s testing of cashierless convenience stores and Nordstrom’s efforts to digitize vending machines
  • An interview with Luke Saunders, founder and CEO of fresh meal vending company Farmer’s Fridge, on how his business is upgrading customers’ experiences at its self-service smart vending machines
Automated Retail directory

B2B Workforce Spend Playbook

Inside the August Playbook:
  • An interview with Barclaycard chief product officer Maria Parpou on the importance of providing remote workers with digital and decentralized everyday spend support systems
  • The latest headlines from the world of B2B corporate spend, including a five-year forecast predicting a threefold increase in global virtual card market value and a look at how the pandemic has boosted consumer demand for touchless payments
  • A Deep Dive examining financial strains the pandemic has placed upon businesses and detailing how spend management tools can help firms maintain balanced budgets
B2B Workforce Spend directory

Back-Office Optimization Playbook

Inside the November Report
  • An interview with Katie Stein, chief strategy officer for Genpact, on how third-party analytics partnerships can help businesses adjust their operations and streamline their capital management processes during the COVID-19 pandemic
  • The latest back-office optimization developments, including a study showing that 51 percent of AP professionals feel manual invoicing is the biggest pain point they face and COVID-19’s impact on accounts payable modernization initiatives
  • A Deep Dive analyzing cash flow, accounts payable and accounts receivable management challenges and how businesses are deploying automation software to simplify these processes
Back-Office Optimization directory

The Banking As A Service Playbook: Powering The Next Generation of FinTech Innovation

Inside the October Playbook:
  • An interview with Morten Sønderskov, chief operating officer of Lunar, on how the Denmark-based FinTech transformed itself from a card app provider to a licensed bank offering financial services to small businesses
  • The latest BaaS headlines, including a digital service launched by the Commonwealth Bank of Australia that could allow SMBs to receive pandemic-related loans within minutes
  • A Deep Dive examining BaaS’s trillion-dollar potential to transform inefficient business processes in B2B invoicing, disbursements and other verticals
Banking As A Service: Powering The Next Generation of FinTech Innovation directory

Buy Now Pay Later Tracker

Inside the October Tracker
  • An interview with Cooper Watts, director of IT and eCommerce for accessible luxury retailer OAK + FORT, on how flexible payment plans tie into the business’s pandemic survival strategy and help it appeal to Generation Z and millennial consumers
  • Recent headlines from the space, including a look at why luxury brands like Oscar de la Renta and La Mer are offering buy now, pay later plans as well as why more retailers are planning to provide flexible payment options during the holidays
  • An in-depth analysis of how installment payment plans are helping luxury retailers cater to younger consumers and expand their customer bases during the pandemic
Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union Tracker

Inside the November Tracker
  • An interview with Dan Rousseve, senior vice president of Teachers Credit Union, on how credit unions can leverage AI-based analytics and personalized outreach to meet members’ needs during the pandemic
  • Recent headlines from the credit union space, including a PSCU and FICO partnership to roll out a fraud alert platform and why more credit union members are putting trust in smartphone-based biometric security options
  • A Deep Dive examining how emerging technologies can help credit unions personalize their banking products and services during the pandemic and in the future
Credit Union directory

Digital Banking Tracker

Inside the December Tracker
  • An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
  • Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
  • A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud
Digital Banking directory

Digital Banks And The Power Of The Cloud Tracker

Inside The September Tracker
  • An interview with Rudolf Schmidt, chief technology officer for German challenger bank Fidor, on how FIs can leverage cloud technologies to help keep pace with changing security and regulatory standards during the COVID-19 pandemic
  • The latest news and trends in the space, including why Australia’s Commonwealth Bank put a five-year deadline in place for its migration to the cloud and digital-only Varo Bank’s announcement to partner with a third-party provider on its move to the cloud
  • A Deep Dive analyzing how changing cloud compliance standards are pushing banks to prioritize innovation
Digital Banks And The Power Of The Cloud directory

Digital Consumer Onboarding Tracker

Inside the November Tracker
  • An interview with Sam Shames, co-founder and chief operating officer of Boston-based thermal wellness bracelet startup Embr Labs, on leveraging text-based outreach to counter cart abandonment and engage consumers
  • The latest digital onboarding developments, including Tesla’s moves to enable consumers to sign in to their accounts using text message-based verification and a study revealing that 51 percent of North American banks still require consumers to visit in person to complete their account sign-ups
  • A Deep Dive examining how companies and financial institutions are tapping SMS-based verification measures to onboard consumers and keep their accounts secure
Digital Consumer Onboarding directory

Digital Fraud Tracker

Inside the November Tracker
  • An interview with Megan Kakani, VP of product and innovation at KeyBank, on how the COVID-19 pandemic is making authorized push payment (APP) fraud trickier to fight as well as how banks can leverage a multilayered approach to neutralize emerging threats
  • The latest payments modernization developments, including an increase in BOPIS fraud and the recent spike in COVID-19-related phishing attempts
  • A Deep Dive analyzing how banks can leverage behavioral biometrics to reduce APP fraud’s impact
Digital Fraud directory

Digital Identity Tracker

Inside the November Tracker
  • An interview with Ahmed Khattak, CEO of prepaid cell carrier US Mobile, on how the company leverages digital identity protocols such as device fingerprinting and location tracking to guard against SIM swap fraud
  • The latest digital ID developments, including how digital identity apps are expected to eclipse physical identity cards by 2023 and why 70 percent of consumers express comfort with the use of personal data for verification
  • A Deep Dive analyzing the telecommunications industry’s onboarding and fraud challenges, and how biometrics can help mitigate these obstacles
Digital Identity directory

Digital-First Banking Tracker

Inside the August Tracker
  • An interview with Jason Powers, senior vice president of administration at Ascend Federal Credit Union, on how the FI deploys behavioral analysis systems to protect its ITMs from fraud
  • The latest digital-first banking developments, including an increase in the use of digital wallets for contactless payments and the adoption of Confirmation of Payee by the U.K.’s six largest banking groups
  • A Deep Dive analyzing the cybersecurity threats facing digital-first FIs, and how they can deploy artificial intelligence and user authentication procedures to protect themselves and their customers
Digital-First Banking directory

Digitizing B2B Payments Tracker®: Taking The Paper Check Digital

Inside the October Tracker
  • An interview with Doug Stockham, president of international disaster relief nonprofit Emergency Assistance Foundation, on why robust and flexible payment options are essential to enabling easier access to funding during the COVID-19 pandemic
  • The latest B2B payments news and trends, including how cash flow issues are leading nonprofits to reduce their services as well as how late payments have prompted an average of 50,000 U.K. SMBs to close annually
  • A Deep Dive analyzing how the pandemic is affecting nonprofits, especially those that are still reliant on paper-based or manual B2B payment processes, and how these organizations can accelerate their migration to B2B payment digitization
Digitizing B2B Payments Tracker®: Taking The Paper Check Digital directory

Disbursements Tracker

Inside the November Tracker
  • An interview with Alani Kuye, CEO of on-demand moving platform Phlatbed, on how mobile disbursements are becoming key to offering unbanked gig workers quick and seamless access to their wages
  • Notable headlines from around the space, such as why the FDIC is predicting that the number of unbanked consumers will rise for the first time in a decade and how the pandemic is driving the use of P2P and mobile banking tools
  • A Deep Dive analyzing why mobile and instant disbursement tools could be key to supporting unbanked consumers’ financial needs
Disbursements directory

Faster Healthcare Report

Inside the May Tracker
  • A Case Study exploring why sending Affordable Care Act medical loss ratio rebates via paper checks can lead to some going unclaimed
  • Interviews with patient advocates about the frictions patients face when receiving healthcare-related disbursements and how faster payment options can help
  • A Deep Dive examining efforts to digitize patients’ disbursements
Faster Healthcare Payments directory

The Faster Payments Tracker

Inside the May Tracker:
  • An interview with the European Central bank about how it is leveraging the TIPS network to streamline real-time payments in the European Union
  • The latest developments in the global faster payments space, including Sweden’s move to join the ECB and Brazil’s testing and roll out of its instant payments platform
Faster Payments directory

Gig Economy Tracker

Inside the June Tracker
  • The latest headlines from the gig economy, including French FinTech Shine’s rollout of an offering that allows gig workers to insure their invoices
  • An interview with Michael Brooks, CEO and founder of online freelance marketplace goLance, on why transparency is key to engineering trust between freelancers and marketplaces
  • A Deep Dive examining how lengthy, manual invoice reconciliation can add to the financial strains freelancers and firms face, and a look at how automated technologies can help
Gig Economy directory

Global B2B Payments Playbook

Inside the November Tracker
  • An interview with Kristin Savilia, CEO of fashion wholesale fashion management platform Joor, on why digitizing cross-border B2B payments is becoming crucial for the global fashion industry
  • The latest cross-border B2B headlines, such as General Electric’s move to digitize its cross-border B2B payment processes and why 64 percent of B2B merchants are aiming to increase their eCommerce investments
  •  A Deep Dive analyzing the challenges businesses are currently facing when conducting cross-border B2B payments and identifying the digital tools that can be used to help address these stumbling blocks
Global B2B Payments directory

Global Recurring Payments Tracker

Inside the January Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

The How We Eat Tracker

Inside the June Tracker
  • The latest trends in the space, including the growth of “dark stores” designed solely for fulfilling online food orders
  • An interview with Eddie Garcia, senior vice president and chief product officer at Sam’s Club, on how the company is employing product-scanning apps and other digital services to make shopping more convenient and safer for its members
How We Eat directory

Intelligence of Things Tracker

Inside the May Tracker:
  • The latest IoT news and trends, including how medical IoT may be poised for growth in the wake of the pandemic and new wearable technology that enables workers to maintain social distancing
  • An interview with Marija Zima-Bockarjova, smart cities and solutions research and design manager at ABB, and Michael Lotfy, the company’s senior vice president for Smart Buildings Solutions, about how connected technologies can help cities become more resilient
  • A directory of the top IoT implementers and providers with nine new additions
Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the November Guide
  • An interview with Cary Breese, CEO of California-based prescription delivery service NowRx, on how the COVID-19 pandemic is affecting online data privacy in healthcare as well as the industry’s adoption of digital identity tools
  • Notable headlines from the space, including why Singapore’s regulatory authorities are relaxing their consumer data protection standards for businesses and why some EU consumers are still hesitant to share their data with third-party services
  • A Deep Dive examining why streamlined, tailored online identity verification solutions are a must for merchants looking to compete under shifting open banking standards
Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order-Ahead Tracker

Inside the November Tracker
  • An interview with Slaton Smith, chief marketing officer for Boston Market, on how AI can help restaurants preserve their profits by clamping down on fraud and boosting customer satisfaction with targeted marketing efforts
  • Recent headlines from the mobile order-ahead space, including a pair of California laws that require third-party delivery services to coordinate with restaurants to keep food safe for consumers during transit
  • A Deep Dive analyzing how AI can help restaurants combat fraud while meeting customers’ demands for improved convenience, strong personalization and varied mobile ordering and payment options
Mobile Order-Ahead directory

mPOS Tracker

Inside the July 2019 Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation

Inside the August Tracker
  • An interview with Neil McHugh, head of commercial operating products in corporate products and services at TD Bank, on how the pandemic is pushing AP practices to become more resilient and streamlined
  • The latest AP automation developments, including why 86 percent of businesses are prioritizing payments automation and how the Estonian government’s policy of accepting only digital invoices is faring one year later
  • An in-depth examination of how robotic process automation and AI-powered optical character recognition tools are helping businesses accelerate their AP processes
Next-Gen AP Automation directory

Next-Gen Debit Tracker

Inside the November Tracker
  • An interview with Kelley Knutson, president of prepaid debit card solutions provider Netspend, on how virtual cards can ease consumers’ fears about securely sharing their debit information with merchants and the ways that providers can thoroughly and conveniently vet virtual card applicants
  • The latest next-gen debit developments, including how digital gift card purchases rose 61 percent year over year in the first half of 2020 and how 38.4 percent of drugstore debit transactions are now contactless
  • An in-depth examination of how virtual card use is expected to reach $5 trillion in transaction value by 2025 and an analysis of the security features that are encouraging virtual cards’ growth
Next-Gen Debit directory

Next-Gen Payroll Tracker

Inside the July Tracker
  • An interview with Dave Messinger, chief technology officer at Topcoder, on why quick and flexible payment options are critical for skilled workers
  • The latest payroll news and trends, including why several countries are introducing tighter measures surrounding payday lending
  • A Deep Dive examining how on-demand disbursements in the gig economy are inspiring other employers to experiment with faster payout options
Next-Gen Payroll directory

Next-Gen Sales Tax Tracker®

Inside the December Tracker
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order To Eat

Inside the November-December Tracker
  • An interview with Nicole West, vice president of digital strategy and product management for Chipotle, on how localizing loyalty programs and customizing the ordering experience can help restaurants capitalize on rising digital sales
  • The latest order to eat developments, including a new DoorDash program that connects struggling restaurants with ghost kitchens and customer management and engagement solutions provider Paytronix’s decision to tap Oracle’s cloud-based POS solution for its ordering and delivery platform
  • A Deep Dive examining how personalized digital experiences and loyalty programs are essential to helping QSRs engage and retain customers in different regions
Order To Eat directory

Payments Orchestration Playbook

Inside the November playbook:
  • An interview with Bronson Tubb, vice president of engineering at software firm Omicron Media, about how payments orchestration can help businesses improve payment flows and reduce transaction processing costs
  • The latest headlines from the payments orchestration space, including the global payment gateway market’s projected rise to $42.9 billion by 2025 and the push for broader access to least-cost routing technology by the Australian Retailers Association
  • A comprehensive analysis of how payments orchestration can be used to automate payments processes, diversify payments stacks and help firms negotiate better terms with their processors
Payments Orchestration directory

Payments Powering the Platform Economy Report

Inside the August Report
  • An interview with Abe Shak, CEO of accessories retailer The Time Store, about why SMBs are turning to FinTechs and challenger banks instead of traditional banks for their lending needs
  • The latest eCommerce payments developments, including a new financing option in India from Google and the COVID-19 pandemic’s effects on SMB financing
  • A Deep Dive analyzing the challenges that SMBs face when applying for credit and how FinTechs are deploying machine learning and related technologies to accelerate the application process
Payments Powering the Platform Economy directory

Preventing Financial Crimes Playbook

Inside the October Playbook
  • An interview with Jamie Armistead, vice president and business line leader for Zelle, on how the P2P banking app works to counter scams and frauds with AI, analytics and consumer awareness
  • The latest financial crime developments, including a new warning from the FBI on credential stuffing and skyrocketing impersonation fraud rates in the U.K.
  • A Deep Dive analyzing P2P payments app fraud and how improving password hygiene and  multifactor authentication can protect users from cybercrime
Preventing Financial Crimes directory

Real-Time Payments Report

Inside the November Report
  • An interview with Tom Hammond, vice president of corporate strategy and product management for payroll provider Paychex, on how the pandemic and the growing popularity of P2P apps are shaping workers’ real-time payment expectations
  • The latest real-time payment developments, including a partnership between The Clearing House and BMO Financial and why businesses’ use of ACH transfers could represent a crucial step toward adopting real-time payments
  • A Deep Dive examining how P2P apps’ popularity is influencing consumers’ and businesses’ searches for seamless and swift payment experiences
Real-Time Payments directory

Small and Medium Business Reopening Report

Inside the September Report
  • An interview with Nelson Gutierrez, president of Strictly Bicycles, on how the retailer is leveraging click-and-collect and contactless payments to provide customers with safe and socially distant retail experiences
  • The latest SMB reopening developments, including a surge in eCommerce use among baby boomers and seniors and how almost three-quarters of SMBs are modernizing their digital capabilities
  • A Deep Dive analyzing how SMBs are using contactless payments to conduct their day-to-day business while reducing the likelihood of viral transmission
Small and Medium Business Reopening directory

Smarter Payments Tracker

Inside the November/December Tracker
  • An interview with Karthik Raghupathy, head of business development and strategy at PhonePe, on the factors driving merchants and consumers to adopt mobile payments in India
  • The latest smarter payments developments, including the EU’s efforts to develop regulations that could lead to greater use of distributed ledger technology for international payments and recent survey findings about the rise of digital payroll during the pandemic
  • An in-depth examination of how prepaid cards help companies pay unbanked employees around the world
Smarter Payments directory

Subscription Commerce Tracker

Inside the November Tracker
  • An interview with Jeff Litvack, CEO and senior editor of advertising industry trade publication Adweek, on how digital media companies are capitalizing on high-quality journalism and renewed interest in subscriptions to reach — and keep — subscribers
  • The latest subscription commerce news, including London-based independent book publisher Hurst’s foray into monthly subscriptions and record digital subscription sign-ups for The New York Times and Chicago Tribune
  • A Deep Dive analyzing how digital media companies and publishers are utilizing subscription-based models to keep consumers engaged and informed during the pandemic
Subscription Commerce directory

The CFO's Guide To Digitizing B2B Payments

Inside the October/November Report
  • An interview with Jeff Freese, CPA and controller at commercial wall system contractor Nevell Group, about how switching procurement payments from paper checks to virtual cards reduces administrative costs and improves cash flow
  • Recent headlines from around the space, including how integration challenges are impeding greater use of AP automation in the construction sector and how the global construction accounting software market is expected to rise at a CAGR of 6.1 percent through 2027
  • A Deep Dive examining the payment challenges affecting construction firms during the ongoing pandemic and why shifting to digital AP processes could alleviate long-standing frictions
CFO's Guide To Digitizing B2B Payments directory

Workforce Spend Tracker

Inside the March Tracker
  • The latest spend management news and trends, including the rise of ridesharing as the top expensed item in 2019
  • An interview with Barry Floyd, chief financial officer at Paul Davis, and Jeff Harper, its senior director of shared services, on how the company is leveraging spend management technology as part of its mission to rebuild homes in times of disaster
  • A Deep Dive on how artificial intelligence is being used to improve spend management operations
Workforce Spend directory