Restaurant Technology

  • Deep Dive: How QSRs Protect Their Loyalty Programs

    August 20, 2019 Deep Dive: How QSRs Protect Loyalty Programs Rewards and loyalty programs are becoming more and more popular among QSRs looking to encourage customers to make return visits so they can capture additional revenue. These programs can take ...
  • Restaurant Industry Sales Projected To Reach $863B In 2019

    August 19, 2019 Restaurant Industry Sales Projected To Reach $863B In 2019As more consumers spend a larger part of their budgets on dining, U.S. Census Bureau data noted that sales at establishments for eating and drinking are up over 4 percent ...
  • How Chipotle Rewards Customers, Not Hackers

    August 19, 2019 Chipotle Mexican Grill orderChipotle was among the first QSRs to launch mobile ordering in 2009 and recently expanded its digital offerings to include a loyalty program. But it’s seen its share of struggles ...
  • Why Mobile Rewards Programs Attract Fraud

    August 19, 2019 Why Mobile Rewards Programs Attract FraudIn the latest Mobile Order-Ahead Tracker, PYMNTS explores the latest developments in the world of QSR rewards programs and how credential stuffing and account takeovers are plaguing the industry. According to ...
  • Pasta Passes Sell Out At Olive Garden

    August 16, 2019 Pasta Passes Sell Out At Olive GardenWith fans of the restaurant chain looking to get an unlimited fix, Olive Garden‘s Never Ending Pasta Pass sold out in one second. All 24,000 passes were bought by customers, ...
  • How Chipotle Is Keeping Rewards Out Of The Hands Of Hackers

    August 16, 2019 Mobile order-ahead apps are becoming more and more popular among quick-service restaurants (QSRs), and many eateries are turning to loyalty and rewards programs to encourage customers to make return visits. ...
  • How QSRs Need To Use Technology To Make Experiences Safe, Not Just Smarter

    August 15, 2019 That the average experience in a quick-service restaurant (QSR) has been greatly enhanced by the addition of mobile technology is almost inarguable. The customer journey these days is frankly much ...
  • Can Faster Pay Keep QSRs Competitive?

    August 14, 2019 Can Faster Pay Keep QSRs Competitive?With a 132 percent annual turnover rate, at a cost of $2,000 per worker, employee retention is no small problem for quick-service restaurants (QSRs). On-demand access to payroll and tips ...
  • How Faster Payments Can Help Retain Employees

    August 14, 2019 payday on calendarNew developments could speed up instant payments in the U.S. Last week, the Federal Reserve announced it would give some competition to The Clearing House’s Real Time Payments (RTP) with ...
  • Can On-Demand Pay Stop QSRs’ Employee Churn?

    August 13, 2019 The faster payments landscape is changing rapidly, most recently with the U.S. Federal Reserve’s announcement that it will launch its own real-time payment and settlement system called FedNow. The much-awaited decision ...
  • Compeat Steps Into Restaurant Accounts Payable

    August 12, 2019 restaurantRestaurant management software company Compeat has launched Compeat Pay, a solution to enable restaurant professionals to pay their vendors electronically. In a press release last week, Compeat said Compeat Pay automates ...
  • How Restaurant AP Grows Value With The Front-Office POS

    August 9, 2019 The restaurant industry has a lot of unique financial friction points. With notoriously tight margins, continued reliance on cash and paper and products that are easily perishable or damaged, restaurants ...
  • Paytronix’s Open Dining Buy Unlocks Restaurants’ Digital Front Doors

    August 7, 2019 Paytronix’s Acquistion of Open DiningRestaurants, like all businesses, have always had a “front door problem” – that is, how to get people in the mood to walk through that entrance and spend money (and ...
  • Yelp Adds Tracking To Restaurants’ Phone Numbers For Grubhub Incentive

    August 6, 2019 Yelp Adds Tracking To Phone Numbers For GrubhubVice is reporting that Yelp is changing phone numbers for Grubhub in order to let the company take a “referral fee” of between 15 to 20 percent without letting a ...
  • Waitr And Olo Team On Delivery

    August 6, 2019 Waitr And Olo Team Up For Delivery EfficiencyOn-demand food delivery company Waitr has teamed up with ordering platform Olo to integrate Olo Rails into its restaurant partners, allowing for a streamlined process and greater efficiency, according to ...
  • American Express, Resy Annouce New Perks For Card Members

    August 6, 2019 American Express Acquires Resy, Plans Perks For Card MembersAmerican Express has completed its acquisition of Resy, a restaurant booking service, and will offer a number of perks to card members, according to a news release. The credit card company ...
  • Shake Shack Teams With Grubhub For Delivery

    August 5, 2019 Shack Shack Teams With Grubhub For DeliveryTo make its food more accessible to consumers via an increasing number of channels, Shake Shack has entered into an integrated partnership with Grubhub. The online and mobile food ordering and ...
  • To Dream The Impossible Meatless Dream?

    August 3, 2019 Burger King To Launch Impossible WhopperIn the year 2000, if one had stood on a street corner and predicted that in two decades, the biggest craze to sweep through fast food since the drive-thru window ...
  • Digital And Delivery Innovation Drive Retail Sales For QSRs

    August 2, 2019 Yum! BrandsInnovations in digital technology and online-enabled delivery services continue to be a hot part of the quick service restaurant (QSR) retail landscape, and the latest example of that came late ...
  • Restaurant Industry Demands Wider Refund Windows From Grubhub

    August 1, 2019 Grubhub Shares Dip On Competition From Uber EatsFood ordering company Grubhub has agreed to extend its refund window for restaurants that were unknowingly paying fees for Grubhub-generated phone calls — even if they didn’t result in orders. Still, ...
  • OpenTable Moves Into Delivery — Why — And Why Now?

    August 1, 2019 OpenTable’s Expanding Menu Of ServicesFor an entire generation of consumers, booking a restaurant by telephone is as foreign an activity as using a rotary phone or creating a document on a typewriter. And it was ...
  • Dunkin’ Expands Digital Innovation, Focuses On Delivery, Loyalty

    August 1, 2019 Dunkin’ Expands Digital Innovation And DeliveryWith upgrades to its mobile app and new product offerings, Dunkin’ Brands grew its digital and delivery platforms while rolling out menu innovations with broader customer appeal in the second ...
  • Brightloom’s Adam Brotman On Building A Better (Digital) QSR

    August 1, 2019 How To Build A Better Digital Flywheel For QSRsRestaurant operators are waking up to the fact that they need to bring more digital and mobile oomph to their operations, lest they lose customers or fail to gain new ...
  • Deep Dive: Voice Assistant Technology For Mobile Order-Ahead

    July 30, 2019 Voice Assistant Tech For Mobile Order-Ahead Voice-activated food ordering was once limited to the realm of science fiction. Captain Jean-Luc Picard of “Star Trek: The Next Generation” was famous for ordering “tea, Earl Grey, hot” from ...
  • Ordermark POS Startup Lands $18M For ResTech Integrations

    July 30, 2019 ordermark-foundry-group-restech-investment-posOrdermark announced that it has raised $18 million in a Series B funding round led by Boulder-based Foundry Group. All of Ordermark’s previous investors participated in the new round, including TenOneTen ...
  • The Future Of Mobile Order-Ahead

    July 29, 2019 The Future Of Mobile Order-AheadMobile order-ahead is on the rise, as new players enter the delivery scene and voice assistants take hold. In automated retail, merchants are updating their sales models with new takes on vending machines and ...
  • That Inexplicable In-N-Out Burger, And Marketing Stunt #Fails

    July 27, 2019 In-N-Out Burgers And Marketing Stunt FailsThis week, the world was presented with a truly unusual retail mystery: The Case of the Inexplicable In-N-Out Burger. The story starts at 6:30 a.m. EST on July 20 in Jamaica, ...
  • McDonald’s Sales Grow Globally With Digital Efforts

    July 26, 2019 McDonald'sWith new digital ordering capabilities and store improvements, McDonald’s said sales grew globally in the latest quarter: Same-store growth of 6.5 percent around the world was better than expected, while ...
  • The Rise Of The QSR Rewards Aggregator

    July 26, 2019 Mobile order-ahead is showing no signs of slowing down, with restaurant delivery expected to grow three times faster than dine-in between 2018 and 2023. In fact, a National Restaurant Association ...
  • OpenTable Gets Into Food Delivery

    July 24, 2019 OpenTable’s Expanding Menu Of ServicesOpenTable, an online restaurant reservation company, has partnered with Caviar, Grubhub and Uber Eats to provide delivery from restaurants all over the country, according to reports. The company has also revamped ...
  • Chipotle’s Q2 Digital Sales Skyrocket; Rewards Members Exceed 5M

    July 24, 2019 Chipotle Q2 EarningsAs digital sales continue to skyrocket and a new rewards program takes hold, Chipotle Mexican Grill beat analysts’ expectations for second-quarter earnings. The quick-service restaurant (QSR) chain reported revenues of ...
  • Digital Restaurant Payment Platform Announces Starbucks Integration

    July 23, 2019 RebrandingBrightloom, formerly eatsa, has rebranded itself as an integrated digital platform for restaurants. The company is offering a complete end-to-end, cloud-based software-as-a-service platform, allowing any restaurant to provide its own mobile ...
  • Takeout Marketplace Just Eat Makes Round Of Layoffs

    July 22, 2019 Takeout Marketplace Just Eat Makes LayoffsOn the heels of Just Eat’s merger of customer and restaurant operation teams, Just Eat is shrinking its workforce to get rid of redundancies. The takeout app, facing strong competition from ...
  • Restaurant And Delivery Provider Partnerships Prove Fickle

    July 18, 2019 smartphone food orderingThe competition among mobile ordering apps for share of stomach is fierce and shows no signs of letting up. According to the latest Mobile Order-Ahead Tracker, the volume of orders placed ...
  • Aussie Regulator Challenges Uber Eats Over Restaurant Contracts

    July 17, 2019 Uber Eats Restaurant Contracts Deemed UnfairUber Eats in Australia can no longer charge restaurants for delivery mistakes that were out of their control, according to a report by The Wall Street Journal. The practice was found ...
  • Domino’s To Launch GPS Tracking, Falls Short In US Same-Store Sales Growth

    July 16, 2019 Domino'sAs it contended with third-party delivery aggregators and lower-than-expected domestic same-store sales growth, Domino’s topped Wall Street’s earnings estimates yet fell short on its top-line results. The quick-service restaurant (QSR) ...
  • How Starbucks Elevates Online Ordering In China

    July 15, 2019 How Starbucks Elevates Online Ordering In ChinaStarbucks has designed a new store around order-ahead and delivery as the upstart coffee company Luckin Coffee takes hold in the Chinese market. Starbucks opened its inaugural Starbucks Now store ...
  • Google Maps Partners With Restaurant Platform EazyDiner In India

    July 11, 2019 India restaurant dinersGoogle Maps has partnered with India-based table reservation platform EazyDiner to display discounts via the popular navigation app, according to a report in TechCrunch. The New Dehli-based startup has been in ...
  • Deep Dive: How mPOS Tools Help Restaurants Compete

    July 11, 2019 mobile POS tablet restaurant A recent study found that the average American ate out 185 times in 2018 — dropping from 216 times in 2000. Restaurants looking to compete against meal kit subscriptions and ...
  • Can Cameras Remove Friction From The Fast Food Drive-Thru?

    July 10, 2019 restaurant foodHow does a retailer really expect to know a customer these days, especially if that that customer is shopping inside a physical store? Increasingly, the answer seems to be through ...
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