Restaurant Technology

  • Taking The Chaos Out Of Lunch With B2B Delivery

    May 15, 2019 Taking The Chaos Out Of Lunch With B2B DeliveryLunch can be a surprisingly inefficient time of day for office workers, or at least for the restaurants that serve them. In an era when it is easy for everyone ...
  • American Express To Acquire Resy

    May 15, 2019 American Express To Acquire ResyTo build on its growing suite of digital-first benefits that go beyond rewards and points, American Express announced on Wednesday (May 15) that it has inked an agreement to acquire ...
  • Toast Steps Into Restaurant Payroll

    May 15, 2019 Toast Steps Into Restaurant PayrollRestaurant technology firm Toast is stepping into the payroll sphere with its Toast Payroll & Team Management offering, it was announced on Tuesday (May 14). The integrated payroll and human resources ...
  • Google Makes It Easier To Plan Trips

    May 15, 2019 Google is launching a product that will make it easier for users to plan and organize their travel plans. The new product will integrate flight and hotel search functions, as ...
  • The Fearlessly Weird Approach To QSR Dining

    May 13, 2019 pizza shopMost businesses, particularly new businesses, advertise their intention to be “different,” unique” or to “stand out from the crowd.”  That is more or less to be expected, and those phrases ...
  • When The Restaurant Becomes A Co-Working Space

    May 13, 2019 restaurant co-working spaceTo provide a space for remote workers to be productive, entrepreneurs are connecting these consumers with restaurants that have empty seats to spare during the day. WorkChew, for instance, allows ...
  • What Does Innovation Mean For Small Hospitality And Food Service Businesses?

    May 9, 2019 Small businesses might be optimistic about the future. In the accommodation and food services industries, they are also ready to innovate. According to the PYMNTS Retail Innovation Readiness Index, powered by ...
  • QSRs Notch Mobile Ordering, Loyalty Gains In 2019

    May 8, 2019 QSRs Notch Mobile Ordering, Loyalty GainsLook at the quick-service restaurant (QSR) industry and see how, in some part, the future of retail technology is playing out, a trend that is leaning heavily on mobile and ...
  • Small QSR Managers Satisfied With Mobile Order-Ahead

    May 7, 2019 QSR Managers Satisfied With Mobile Order-AheadAs Small Business (SMB) Week kicks off, small business owners are generally optimistic about the future. A majority (54.0 percent) expect revenue increases, a slightly higher number than felt the ...
  • When Loyalty Innovation Is On QSRs’ Menus

    May 6, 2019 When Loyalty Innovation Is On The Menu At QSRsTo create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. Through revamped rewards offerings and mobile ordering experiences, ...
  • Digitizing Servers’ Daily Tips

    May 6, 2019 restaurant checkWith 90 percent of diners at full-service restaurants paying with cards, cash ends up in short supply when waitstaff want to cash out at shift’s end. For a tip-dependent workforce, ...
  • When QSRs Think Really Outside The Box In The Innovation Race

    May 4, 2019 Burger King Real MealsThe realm of quick service restaurants (QSRs) is and actually always has been a pretty innovative space. The drive-thru window, for example, first met the market in 1947 when it ...
  • The Great Meatless Migration In QSR

    May 3, 2019 Impossible Foods Notches $300M InvestmentBurger King made a lot waves about a month ago when it announced that, in cooperation with the vegan burger folks at Impossible Foods, it would be rolling out meatless ...
  • Shake Shack Shares Soar On The Wings Of Mobile

    May 3, 2019 Shake ShackShake Shack shares rose as much as 9.7 percent in late trading after the burger chain reported sales that beat estimates. Bloomberg reported that same-store sales went up 3.6 percent last quarter, ...
  • Why Restaurant Workers Want Digital Tips On The Payout Menu

    May 3, 2019 Traditional payment practices are rapidly being retired as faster disbursement solutions become available. From the gig economy to small businesses (SMBs) and the restaurant industry, workers and business owners alike ...
  • Dunkin’ Runs On Mobile Innovation In Q1

    May 2, 2019 Dunkin’ Runs On Mobile Innovation In Q1With efforts to bring convenience to its guests through mobile technology, Dunkin’ Brands reported first-quarter results that beat analysts’ top-line and bottom-line earnings estimates. The quick-service restaurant (QSR) chain, which ...
  • Yum Expands Delivery Even As It Disappoints Investors

    May 1, 2019 Yum! BrandsYum! Brands keeps rolling out delivery and technology for its quick service restaurant (QSR) brands, but that didn’t save it from disappointing investors early Wednesday (May 1) when it released ...
  • What It Takes To Succeed In Mobile Order-Ahead Apps

    April 30, 2019 order aheadMobile food ordering has become a crowded space. What was once a niche activity has transformed into commonplace behavior. The space isn’t just filled with quick service restaurant (QSR)-branded apps, ...
  • How Digital Disruptors Are Taking On The QSR Drive-Thru

    April 30, 2019 How Startups Aim To Personalize The Drive-ThruSome digital innovators reinvent old processes to make them more efficient. Daniel McCann, who started restaurant customer engagement platform 5thru, for instance, turned his focus to the long wait at ...
  • Deep Dive: How Fraudsters Swindle The Mobile Order-Ahead Industry

    April 30, 2019 Mobile Order-Ahead's Struggle With FraudstersAs is the case for all connected technologies, mobile order-ahead apps are constantly at risk for cyberattacks, which target credit card information and other highly desirable data. Additionally, many restaurants ...
  • How B.GOOD’s Customers Shaped Its Rewards Programs

    April 30, 2019 When it comes to food, customers want what they want. In the mobile order-ahead field, listening to customers’ needs can give a QSR the competitive edge it needs to stand ...
  • When Loyalty Is The Key Differentiator For QSR Apps

    April 29, 2019 mobile order-ahead appWith the help of mobile order-ahead technology, diners can make their selections at quick-service restaurants (QSRs) before stepping into a physical location. These apps, however, provide benefits beyond convenience to ...
  • Food For Thought With Mobile Order-Ahead

    April 29, 2019 Food For Thought With Mobile Order-AheadMastication’s gone mobile, with bits and bytes taking their place alongside actual bites. As shown in the latest Mobile Order-Ahead Tracker, a collaboration between PYMNTS and Kount, the numbers are ...
  • Amazon’s Bitcoin Embrace And Cannabis Burgers Top The Week’s News

    April 26, 2019 The Weekender: Amazon, Bitcoin, Cannabis Burgers Top The NewsThe end of a busy week provides a chance to catch up on the biggest news from the world of digital payments and commerce – news, trackers and even fun ...
  • How B.GOOD Got Good At Mobile Ordering

    April 26, 2019 Mobile order-ahead apps have skyrocketed in popularity, with more than 60 percent of all digital restaurant orders placed on a mobile device. As mobile ordering becomes more widespread, quick-service restaurants ...
  • Chipotle’s Q1 Tech Push Propels Digital Sales

    April 25, 2019 Chipotle Mexican GrillWith rocketing digital sales and a new loyalty program, Chipotle Mexican Grill exceeded analysts’ estimates for the first quarter. The quick-service restaurant (QSR) chain reported revenues of $1.3 billion and ...
  • McDonald’s Bails On Uber Eats Exclusivity Deal

    April 24, 2019 McDonald’s Negotiates End Of Uber Eats DealMcDonald’s is looking to make more money for its franchisees by renegotiating the terms of its exclusive delivery deal with Uber Eats, Bloomberg reported. The two companies recently met to lower ...
  • CBD-Infused Burger Signals Higher Level Of Fast Food Innovation

    April 23, 2019 cannabisSelling fast food these days is not exactly for the faint of heart, given how the industry faces extreme — and increasingly online — competition for the consumer dollar. Those ...
  • Chipotle Hacked, Payment Credentials Compromised

    April 19, 2019 Chipotle Mexican Grill has been the victim of a cyberattack that compromised the credit card payment information for a small number of customers. Many customers have recently posted on social ...
  • How Unattended Retail Sells Loyalty

    April 16, 2019 unattended retail touchscreenMore than 75 percent of loyalty program members say the offerings make them more likely to be repeat customers. But for many unattended retailers, establishing that connection can be challenging ...
  • AlipayHK And McDonalds Hong Kong Team Up For In-App Payment

    April 11, 2019 digital paymentAlipayHK, a mobile payment system in Hong Kong, has partnered with McDonald’s to offer payment on the McDonald’s app on smartphones, the company said in a release. AlipayHK users can also ...
  • Teen Workers Rejoin Restaurant Workforce

    April 9, 2019 teen restaurant workerWith store closures in retail making fewer jobs in the space for teens, teen workers are returning to the workforce for restaurants. Just under 2 million — or 1.7 million ...
  • Will Chuck E. Cheese IPO Bring The Cheddar?

    April 8, 2019 Will Chuck E Cheese IPO Bring The Cheddar?The news came Monday (April 8) that Chuck E. Cheese – the family-focused entertainment and restaurant combinations that have housed many a birthday party and likely drained many a parental ...
  • QSRs Redouble App Efforts Amid Mobile Order-Ahead Surge

    April 8, 2019 QSRs Redouble App Efforts Amid Mobile SurgeIn the digital age of dining technology, consumers have a range of alternatives to ordering at the counter or drive-thru: They can tap into a wide array of quick-service restaurant ...
  • McDonald’s Curtails Late-Night Menu

    April 8, 2019 McDonald'sIn a move that could lead to faster service and make it easier for staff to work the night shift, McDonald’s is curtailing its late-night menu. The quick-service restaurant (QSR) ...
  • Can Platforms And Payments Solve Restaurants’ 73 Percent Turnover Problem?

    April 8, 2019 Good waiters are hard to find. According to the Bureau of Labor Statistics, they are even harder to keep, as the restaurant worker turnover rate is 73 percent every single year. This was ...
  • On National Burrito Day, Chipotle Serves Up Signs Of QSR Innovation

    April 4, 2019 Chipotle Serves Up Signs Of QSR InnovationAs far as made-up, non-holiday holidays go, you could probably do worse than National Burrito Day, which takes place on Thursday (April 4). No doubt you’ve been planning for this ...
  • The Competitive World Of Mobile Order-Ahead

    April 3, 2019 The Competitive World Of Mobile Order-AheadQuick-service restaurants (QSRs), as well as third-party apps, are devising strategies to convince consumers to choose them over rivals in the competitive mobile order-ahead space. On Tuesday (April 2), online catering ...
  • Costa Coffee Trials Delivery, Loyalty Program For A Faster Fix

    April 3, 2019 mobile order aheadU.K. coffee lovers can get their morning fix with a shot of delivery, thanks to a new move by Costa Coffee. In the latest Mobile Order-Ahead Tracker, Costa Coffee Global ...
  • Deep Dive: Competition Brings Innovation Into Focus

    April 2, 2019 Merchants in both the food and accommodation space are interested in investing innovation to stay competitive. However, these merchants offer relatively few in-store features. The following Deep Dive examines how ...

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